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KoopsDad
73 Posts |
 Posted - 10/06/2010 : 11:34:39
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I bought an Easton LSS4XL (small barrel composite) late summer. It cracked second day (obvious defect - was using good balls). Sent back to Easton and have been waiting 2 months for replacement. They say this particular model is no longer available and that I will have to wait until December for it's replacement (the Omen) to be made available. Omen can be purchased now just about anywhere bats are sold online and I saw kids hitting them this weekend, but Easton will not make them available as replacements until December. Meanwhile, I am 4 months (of my 400 day warranty) without a bat and missed using it the entire fall season. Easton is more concerned with selling their bats then to use some of them to satisfy existing customers to whom they sold a defective product. Just spreading the word!!
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Spartan4
913 Posts |
Posted - 10/06/2010 : 12:21:21
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| That is why we don't use Easton bats anymore!!!! We have had 4 Worth bats replaced(all within a week or two) and 1 Louisville Bat replaced. All these bats were dealt with in a very timely manner but the only Easton bat that I have ever sent back took 3 months to get another one and they ran me around 10 times about what happened, where did it happen, what balls were you using, is the boy using the bat to big for a -10....No questions with the other manufacturers. |
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coach0512
123 Posts |
Posted - 10/06/2010 : 12:30:06
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Sorry to hear about your situation.
I bought a $320 Easton bat two years ago for my son to use in All-Stars. The bat was fine, my son just did not hit well with it. Went to another bat and he did great.
Anyways........
Did you buy direct from Easton? If not, can the retailer help you out? Maybe with a loaner?
Did you pay by credit card? Dispute the charge through your issuer and maybe you can at least get your money back and buy an Omen right now.
Just some thoughts. Good luck. |
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Whitlow
211 Posts |
Posted - 10/06/2010 : 19:20:16
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I sent back a Worth Prodigy Lithium about a month ago and they told me it would be December, but offered me the new Worth Composite Toxic instead if I didn't want to wait. So I opted for the more expensive composite in -9 instead of -10.
I think the issue is like any product these days made overseas. They make them in bulk and ship at one time. After they have sold/them and shipped them out they have more made.
They should offer you a replace of equal or higher quality bat though. |
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BROOKSTEAM
145 Posts |
Posted - 10/07/2010 : 00:18:35
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I am an Easton Dealer (as well as most other bats) and can always step in for customers if they get the run around from the mfrs. Even if you did not buy your bat from me call me I can help.
Ronald
Elite Sports East Cobb
678-903-0024
e= ronald@elitesportseastcobb.com
or just click the sponsor link |
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KoopsDad
73 Posts |
Posted - 10/08/2010 : 11:49:21
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| Ronald at Elite Sports is the best. As you can see above, he offered his assistance knowing that the bat was not even purchased through him. We talked and within a few hours, Easton is sending out the Omen (that they stated was not available) OVERNIGHT for morning delivery. Guys, if this is the kind of service Ronald offers to those who did not buy from him, imagine what he probably does for his customers. Guys like this deserve our business and he will certainly get a shot at mine in the future. Thanks Ronald! |
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lottapop
257 Posts |
Posted - 10/11/2010 : 09:51:14
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| Same problem here!!!!!!!! |
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Pi$$ed at Easton Right Now!!
